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Refund Policy

Mogul Wave LLC

We do not give refunds for airtime.

You may return a Mogul-SIM™ International Roaming SIM card within 30 days after our shipment of the item to you, provided you never placed a call to or from the mobile phone issued, all airtime is intact and the Mogul-SIM™ International Roaming SIM card is new condition, in the original factory carton, including all packaging materials, inserts and manuals and all related accessories. A 25% restocking fee will be applied and shipping charges will not be refunded. Returned merchandise will not be accepted unless a Return Authorization (an RA) has been requested and issued by our Customer Support department. The RA number must be clearly written on the outside of the box in order to be processed.

We will not refund airtime used on misdialed calls. If you are not sure how to dial a number in a specific country, please request support from customer service.

There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will be delivered.

There are no refunds for data service delivered.

We will not refund minutes used for calls to Customer Service made via Mogul-SIM™ International Roaming SIM card. A call made to Customer Service will be billed at the same rate as a regular call made from the country in which you are located.

There will be no refunds of your account balance if you terminate the Service.

There will be no charge to your prepaid account if you do not answer the call back. Contact Mogul Wave Customer Support for more help.  

  • This website is owned and operated by Mogul Wave LLC.
  • Our principal place of business is at 575 Madison Avenue, Suite 1006, New York, NY 10022, USA.
  • You can contact us by writing to the business address given above, by using our website contact form, by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone on 
    +1 347 518 1746.